After completing this course, the student should be able to:
 

	Apply the KALSEF method of effective communication
	Handle drop-in visitors that interrupt work

Communicating Clearly
Details a method which can improve listening skills.
 

	Communication Techniques How good listening can save time and money.  Two elements of effective communication.
	When and How to Listen Six steps in the KALSEF listening approach.  How to listen carefully and properly.
	Listen Aggressively Difference between hearing and listening.  Communication filters.  How to overcome communication filters.
	Show Your Opinion Importance of showing your opinion to the speaker.  Proper way to show your opinion.
	Establish a Parallel Conclusion Definition of parallel conclusion.  Importance of establishing a parallel conclusion.  How to reach a parallel conclusion.
	Follow Up to Attainment Importance of keeping the commitments you make in communication with co-workers.
	Time is Money How a fictitious manager applies the KALSEF method.

Protecting Your Time
Discusses several approaches for handling co-workers who waste your time with "Gottaminute"" interruptions about unimportant topics.
 

	Handle "Gottaminute?" Two ways to eliminate or handle "Gottaminute?" situations.  Six parts included in the SBO/APN approach.  How use of the SBO/APN method can save you time.
	Brother, Can You Spare Some Time? How a fictitious manager uses appropriate approaches to handle "Gottaminute?" situations.

To take this course, you need the following materials:

Student, Administrator and Installation Guides