After completing this course, the student should be able to:
 

	Handle incoming paper without wasting time
	Set priorities to handle outgoing paper
	Batch telephone calls
	Use telephone buffers
	Overcome procrastination

Chasing Paper
Explains techniques for handling incoming and outgoing paper effectively.
 

	Incoming Paperwork How to sort incoming mail into batches.  How to decide what mail to deal with immediately.
	Outgoing Paperwork

How to decide whether to respond to a piece of mail.  Benefits of using a micro computer for handling mail.
 

Time Marches On How a fictitious manager saved time handling incoming and outgoing paperwork

Phone Time
Describe effective ways to buffer your time from telephone interruptions.  Explains how to batch telephone calls of a similar nature.
 

	Save Time on the Phone Four useful telephone buffers.  How to help a secretary serve as an effective buffer.  How to batch and set priorities on telephone calls.
	My Time Is Your Time Importance of using effective exit messages to end telephone conversations.  How a fictitious manager achieved call momentum.

Putting If Off
Explains how to overcome procrastination of routine tasks as well as major projects.
 

	Procrastination Six steps to avoid procrastination of routine tasks.  Four steps to accomplish a major project without procrastinating.
	Time Waits for No One How a fictitious manager's efforts to overcome procrastination helped his staff and his work.

To take this course, you need the following materials:

Student, Administrator and Installation Guides